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Problem - Printable Version

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+--- Forum: General Discussion (https://forums.vzfit.com/forumdisplay.php?fid=6)
+--- Thread: Problem (/showthread.php?tid=186)

Problem - Howbatt - 03-01-2020

I have had v fit for a month. The handlebar sensor stopped working. Replaced battery but it didn’t help
Any suggestions?

RE: Problem - emalafeew - 03-01-2020

Happy to help!

The best way to work through any problem is to send us an email at support@virzoom.com. That will help us track the discussion and make sure it gets resolved.

To get the email started, can you confirm you are talking about the thumb controller, with A/B/+/- buttons, that is attached to the handlebar?

And when you say it stopped working, that you are getting stuck when the game asks you to press A to connect the button on startup?

Usually if the thumb controller stops connecting, we ask to confirm whether it's +/- still control headset volume outside of our game. And we usually recommend unpairing and repairing it to your headset, the way you initially did in the Oculus app.